Email Policy
The use of services from Skalfa LLC (hereafter referred to as "SkaDate") constitutes agreement to these terms.
1. Limits
There is a 60 outgoing email hourly limit, or 2000 outgoing email daily limit per domain. If you send over this amount in any hour, most of the e-mails will bounce back with an undeliverable error. If this occurs, it will then take some time for your account to be able to send again so we recommend waiting at least 1 hour after this issue occurs to begin sending emails again.
2. Mailing Lists Rules
A. Any time you're sending a message no matter how large your e-mail list is you must throttle it. We recommend you throttle it to at the very least sending 1 email every minute. (Sending 1 every minute would send 60 emails within 1 hour, keeping you below the 60 outgoing email limit.) If the mailing list software you're using does not allow you to throttle you must switch to an application or script that will. We recommend PHPList, which can be found in your CPanel, under Quickinstall.
IMPORTANT: If you do not throttle and you try sending 60 emails, the server will try sending all 60 in 1 second which is not possible on our shared servers. This will cause a very high load on the server and the entire server will be sluggish, potentially affecting your sites and service, until this sending process is completed. It is our job to keep the server up and running without being sluggish or experiencing issues. Anyone who causes the server's load to go high will be suspended and the process will be terminated. If you choose not to throttle, you will most likely be suspended for crashing the server.
B. The list must be a Double Opt-In list. This means a user has subscribed for a newsletter or other email marketing messages by explicitly requesting it and confirming the email address to be their own. Confirmation is usually done by responding to a notification/confirmation email sent to the email address the end-user specified. The double opt-in method eliminates the chance of abuse where somebody submits someone else's email address without their knowledge and against their will. You will not be permitted to mail any mailing list that you were given or purchased. In doing so, this will also be considered spamming and may result in termination of the offending account.
Email Scripts must be able to handle and document all information from a double opt-in list. This includes recording the sign-up IP address and date/time, double opt-in verification IP address and date/time, processing opt-outs (via web or email), and list removal on bounce backs. All opt-outs or bounce-back removals must be handled in a timely manner, and outbound mail must be throttled on shared packages to a maximum of five hundred (60) emails per hour. If your account is found to be using a script that does not meet these requirements, SkaDate reserves the right to suspend, terminate, or deactivate your script or account.
C. Any unsolicited e-mail being sent will result in suspension or termination of the offending account. We take a zero-tolerance stance against sending unsolicited e-mail and other forms of spam.
D. Any mailing list MUST comply with all guidelines set forth by the United States government. These can be found at: http://www.business.ftc.gov/documents/bus61-can-spam-act-compliance-guide-business