Explore SkaDate with AI

This FAQ is designed to be used with ChatGPT or another AI model that can access web pages. Copy the links below into your AI conversation and ask questions about what SkaDate includes, how it works, which plugins and integrations are available, and what is required to launch, monetize, and operate a SkaDate project.

For the most complete context, provide both references:

1. Most Popular Questions

1What is SkaDate?

SkaDate is a white-label platform for launching dating, matchmaking, and social community projects. It includes a customizable website, a Progressive Web App, an administration panel, monetization tools, and—depending on the package—native iOS and Android apps.

2Is there a free trial or demo?

We do not offer a time-limited trial. To explore the website, administration panel, mobile app, and Chat Operator demos, please visit the SkaDate Demo page.

3How much does SkaDate cost?

SkaDate is sold as a one-time software license. Current Silver, Gold, hosting, and custom-project pricing is listed on the SkaDate Pricing page. Optional subscriptions and services are billed separately.

4What exactly is included in each package?

Silver includes a white-label website, source code and installation, PWA setup, Chat Operator software, lifetime access to Basic plugins, and Premium templates. Gold also includes iOS and Android source code, full app setup, and app-store submission services. See the package comparison for current included service periods.

5What is the difference between the website, PWA, and native apps?

The website works in a browser. The PWA can be installed on a phone’s home screen, feels like an app, and can deliver push notifications. It is especially useful for projects—such as adult services—that may not be eligible for app-store distribution. Native apps are installed through the Apple App Store or Google Play and offer the fullest mobile experience.

6Can SkaDate be customized for my brand and business model?

Yes. You receive a white-label platform that can be adapted with your logo, colors, content, templates, plugins, and custom development. Complex functionality is estimated separately.

7How can I monetize a SkaDate project?

You can combine paid memberships, user credits, paid actions, premium visibility and engagement features, advertising, and optional pay-per-minute voice or video calls. The exact model can be configured for your audience.

8Do you install and configure the software?

Yes. Installation of the standard website is included with SkaDate packages. We also configure the included PWA and, with Gold, prepare the native apps and assist with store submission after receiving all required information.

9Do I own the source code?

Yes. Your SkaDate license includes the source code covered by your package, so the project can be customized and hosted for your business. Third-party services, licensed plugins, and subscription-based hosted features remain subject to their own terms.

10How do support and updates work?

An active SkaDate Prime subscription provides Technical Support, regular engine updates, Premium plugins, and ongoing compatibility support for SkaDate’s native mobile apps. Prime Ultimate adds Ultimate plugins and hosted services.

2. Product Overview & Demo

1What types of projects can I build with SkaDate?

SkaDate can power dating, matchmaking, friendship, interest-based communities, professional networking, and other projects that connect people through profiles, search, communication, and community tools.

2Is SkaDate only for dating websites?

No. The platform is flexible enough for any social matching or member-community concept. The branding, profile fields, permissions, terminology, and features can be adapted to your niche.

3Is SkaDate a cloud service or self-hosted software?

The core SkaDate website is installed on a server under your control; it is not a closed cloud-only product. You may use SkaDate Hosting or a compatible third-party host. Some Prime Ultimate features use SkaDate-hosted or third-party services.

4Can I test the administration panel before buying?

Yes. The SkaDate Demo page provides access to the available website, administration, mobile, and Chat Operator demos.

5Can I see examples of live projects built with SkaDate?

Yes. Visit the SkaDate Portfolio to see live dating sites and apps built on the platform.

6Is SkaDate white-label?

Yes. Your users see your brand, domain, design, app name, icons, and store listings—not SkaDate branding. The user database belongs to you and remains under your control. You can also customize the project’s design and functionality when needed.

7Can SkaDate support a new or unusual niche?

Usually, yes. Start with the standard platform and adapt profile questions, matching criteria, memberships, content, and design. Send your concept to Sales if it requires a specialized workflow.

3. Packages, Pricing & Licensing

1What is the difference between Silver and Gold?

Silver is designed for a website and PWA launch. Gold adds branded iOS and Android app source code, full setup, and app-store submission services. Both include the website source code, installation, Basic plugins, Premium templates, and the included service periods shown on the Pricing page.

2Is the SkaDate license a one-time purchase?

Yes. The core software license is a one-time purchase. Hosting, SkaDate Prime, Prime Ultimate, custom development, and third-party services are optional recurring or separately billed services.

3Are there any hidden or mandatory monthly fees?

No hidden monthly fee is attached to the core license. You pay only for optional services you choose, such as hosting, Prime, Prime Ultimate, custom work, or external providers.

4Can I pay in installments?

No. SkaDate package purchases cannot be paid in installments.

5Which payment methods and currencies do you accept?

We accept bank transfer, credit card, and PayPal. The applicable billing currency is shown at checkout or on your invoice.

6Can I upgrade from Silver to Gold later?

Yes. You can upgrade to a higher package and pay the applicable price difference. Contact Sales to confirm the current upgrade amount and included services.

7Can I purchase only the script without setup services?

SkaDate packages are delivered as launch solutions rather than unsupported script-only downloads. Installation and the package services help ensure the platform is configured correctly from the beginning.

8What is your refund policy?

SkaDate software purchases are non-refundable because source code is delivered after purchase and cannot be returned. You can evaluate the platform through the demo before ordering. Verified defects in the standard SkaDate engine are fixed by SkaDate.

9When should I request a custom project instead of a standard package?

Choose a custom project when your launch depends on substantial original workflows, integrations, design, or long-term development. Send us your requirements and we will provide a separate scope, timeframe, and quote.

4. Installation, Hosting & Launch

1Do I need to hire a developer to launch SkaDate?

No developer is required for a standard launch because installation is included. You may still need a system administrator for third-party hosting or a developer for project-specific customizations.

2How fast can the standard website be installed?

The default website can normally be installed within 24–48 business hours after we receive complete server, domain, and project information. Third-party hosting issues can extend the schedule.

3What hosting can I use?

You can use SkaDate Hosting or a compatible third-party server. We recommend confirming third-party server compatibility with our team before purchase or migration.

4What are the server requirements?

SkaDate requires a compatible Linux web-hosting environment with PHP, MySQL, HTTPS, scheduled tasks, email delivery, and sufficient server resources. Requirements can change with releases, so ask our team to verify a specific server before installation.

5Can you configure my domain and SSL certificate?

We can connect the domain and configure HTTPS when the required DNS and hosting access are provided. Domain registration and third-party certificate charges, if any, remain your responsibility.

6Can SkaDate be moved to another server later?

Yes. The website and database can be migrated to a compatible server. Plan the move with Technical Support to minimize downtime and preserve file permissions, scheduled tasks, email, and mobile API connectivity.

7Can I launch first and customize later?

Yes. Many customers launch the standard platform, validate their market, and add design changes, plugins, or custom features in later phases.

8What information do you need to begin setup?

Typically we need your domain and hosting access, project name, logo and colors, contact details, legal-page content, email settings, and—when applicable—Apple and Google developer-account access and app assets.

5. Core Features & Community

1How does the matchmaking system work?

Standard search and the card-based sliding interface do not use the Matchmaking plugin. They select active members from the database and apply distance and other enabled search criteria.

The Matchmaking plugin calculates compatibility between the current member and another profile. When a member opens a profile, the Compatibility section can display the result on a 0–100% scale. A separate Compatible Matches page can show the members with the highest calculated compatibility scores for the current member.

The score can use profile answers, desired-partner answers, preferred answers selected by the member, the importance assigned to individual criteria, and rules configured by the administrator. Administrators determine which profile questions participate in the calculation and how individual answers affect the score.

2Which profile and discovery features are included?

Members can create profiles, upload media, search and filter people, view matches, like profiles, communicate, manage privacy, and receive notifications. Additional discovery and engagement tools are available as plugins.

3Does SkaDate include real-time messaging?

Yes. Members can exchange real-time private messages. Administrators can configure access and monetization rules, and additional messaging workflows can be customized.

4Are chat rooms available?

Yes. Real-time chat rooms are available through the Community Hub.

5Are voice and video calls supported?

Yes. The Video Instant Messenger module enables private, real-time voice and video calls between two members using WebRTC and can support optional pay-per-minute billing through User Credits.

The module requires an external WebRTC service. Examples of cloud services that provide WebRTC infrastructure include Cloudflare Realtime and Xirsys.

The site owner must create and pay for an account with the selected provider. SkaDate does not provide or operate its own WebRTC infrastructure.

6Are forums, blogs, groups, events, and community features available?

Yes. The Community Hub brings together forums, blogs, groups, events, and real-time group chats to improve retention and community activity.

7Does SkaDate support location-based discovery?

Yes. Location data and distance-based search can be used where supported and permitted. Your privacy policy and consent flow should explain how location information is processed.

8Can users receive email, browser, PWA, and mobile notifications?

Yes. Available notification channels depend on the installed platform, plugins, and connected services. Native apps and the PWA can deliver push notifications when properly configured.

9Can administrators control who can use each feature?

Yes. Membership roles, permissions, paid plans, credits, moderation settings, and plugin configuration let you control feature access for different user groups.

6. Monetization & Payments

1What monetization models does SkaDate support?

You can use memberships, recurring subscriptions, user credits, paid actions, premium discovery and visibility tools, advertising, and paid voice or video calls. Models can be combined.

2Do you offer plugins for advanced monetization?

Yes. Available monetization plugins include Likes Limit, Super Likes, Viewed Me, Incognito Mode, Liked Me, and Rewind.

3How do paid memberships work?

Administrators create membership plans with different durations, prices, and feature permissions. Users purchase a plan through an enabled payment gateway, and access changes according to the configured membership rules.

4What are user credits?

Credits are an internal balance that members can purchase and spend on selected actions or services. You decide which actions cost credits and how credit packages are priced.

5Can I charge for messages, calls, or individual actions?

Yes. Selected actions can be limited by membership or credits, and voice or video calls can use an optional pay-per-minute model. Exact rules may require plugins or configuration.

6Which payment gateways are supported?

The desktop website supports PayPal, Stripe, and CCBill through standard billing plugins. The PWA supports Stripe and PayPal.

Additional payment gateways are available through Premium plugins: Paysera, Paystack, and Authorize.NET. Native iOS and Android applications use in-app purchases through the Apple App Store and Google Play.

Availability depends on the application type, installed plugins, supported country, provider approval, and the customer's account with the selected payment provider.

7Can I use recurring subscriptions?

Yes, when the selected payment gateway and plugin support recurring billing. Subscription cancellation, retries, taxes, and chargebacks are governed by the gateway and your configured policies.

8Can I place banners or AdSense ads?

Yes. You can add banner or AdSense placements, subject to the advertising network’s policies. For managed ad delivery and tracking, see the Epom Ad Integration.

9Does SkaDate collect payments on my behalf?

No. Payments normally go directly to the merchant account you connect. You are responsible for gateway approval, taxes, refunds, chargebacks, and financial compliance.

7. Design, Branding & Custom Development

1Which templates are available?

SkaDate offers 22 desktop templates and five mobile-app color schemes. A template provides a starting point; your branding, content, and layout can be customized.

2Can I change the logo, colors, fonts, and content?

Yes. SkaDate is white-label, and the visible brand, text, media, colors, and many layout settings can be changed. Deeper interface changes can be completed as custom design and development.

3Can I create a custom homepage with AI?

Yes. We actively use and recommend bolt.new. First develop a detailed homepage prompt in ChatGPT, then run it in bolt.new to generate a stylish homepage. The resulting design can then be reviewed and integrated with SkaDate by a developer.

4Can you build a completely custom design?

Yes. We can adapt an existing template or design and implement a unique interface. Send references, brand guidelines, required pages, and mobile expectations for an estimate.

5How much does customization cost?

Our standard customization rate is $50 per hour for development and design/markup work. Large or long-term projects are estimated separately.

6How do I request a customization estimate?

Send a clear description, screenshots or wireframes, user roles, business rules, and expected platforms. We will ask follow-up questions and provide a scope, timeframe, and quote.

7Can my own developer customize SkaDate?

Yes. Your team can work with the source code included in your license. Keep custom changes documented and compatible with the update process; SkaDate Technical Support does not automatically cover third-party code.

8Will customizations also work in the mobile apps?

Not automatically. Website, PWA, API, iOS, and Android changes may require separate implementation and testing. Ask for a cross-platform estimate when the same feature must appear everywhere.

8. Progressive Web App (PWA)

1What is the SkaDate PWA?

The PWA is the mobile-optimized web version of your SkaDate project. It runs in a browser, can be installed on a phone’s home screen, opens like an app, and can deliver push notifications.

2Why would I choose a PWA?

A PWA offers a fast app-like launch without waiting for app-store review. Its two biggest advantages are home-screen installation with push notifications and availability for business models—such as adult services—that app stores may not distribute.

3Does a PWA need App Store or Google Play approval?

No. Users open the PWA from your web address and can install it from their browser. App-store accounts and review are not required.

4Can a PWA send push notifications?

Yes, on supported devices and browsers after the user grants permission and the notification service is configured.

5Is the PWA included with SkaDate?

Yes. PWA source code and setup are included with the current Silver and Gold packages. Check the Pricing page for the latest package details.

6Is a PWA the same as a native app?

Under the hood, SkaDate’s PWA, iOS app, and Android app share the same Flutter codebase. It is compiled for the web, iOS, and Android respectively. The main differences are packaging, distribution, and platform-specific capabilities: the PWA is delivered through the web, while native apps are published through the App Store and Google Play.

7How are PWA updates delivered?

PWA changes are deployed on the server, so users generally receive the latest version without downloading a store update. Browser caching may briefly delay visible changes.

9. Native Apps & App Stores

1Which package includes native iOS and Android apps?

The Gold package includes white-label iOS and Android app source code, full setup, and submission services for the Apple App Store and Google Play.

2Do you help submit the apps to the stores?

Yes. For the Gold package, SkaDate prepares and submits the apps using your Apple and Google developer accounts after you provide the required business information, assets, agreements, and access.

3Do I need my own Apple and Google developer accounts?

Yes. The apps represent your business and should be published under developer accounts controlled by you. Store registration fees and account verification are paid directly to Apple and Google.

4How long does app submission take?

For standard dating apps, the overall preparation and submission timeframe is generally 2–4 weeks for both Google Play and the Apple App Store once all required materials, developer accounts, agreements, and access are ready. Store review itself often takes several days, but additional questions or resubmissions can extend the process. Apple Guideline 4.3 is the main reason some dating apps require extra work.

5Will Google Play accept my dating app?

Google Play accepts virtually all standard dating apps when they comply with its policies and provide complete store information. Adult and Sugar apps are the main exceptions and should normally use the website and PWA instead.

6What is Apple Guideline 4.3 (Spam), and how can it affect my app?

Apple may reject an app under App Store Review Guideline 4.3 (Spam) when it appears too similar to other apps or lacks enough unique value. A distinctive niche, original branding and content, meaningful features, and a complete store listing reduce this risk. SkaDate helps with submission and responses, but Apple makes the final decision.

7Do you guarantee app-store approval?

No vendor can guarantee approval because Apple and Google control their policies and decisions. We prepare the standard apps, help with submission, and address review feedback within the scope of the service.

8What happens if an app is rejected?

We review the store feedback, correct eligible technical or listing issues, and help resubmit. If the business model itself is prohibited—especially Adult or Sugar content—the PWA is usually the practical distribution option.

9Can the native apps use push notifications and in-app purchases?

Push notifications are supported when configured. In-app purchases depend on the app, store rules, business model, and current SkaDate implementation; confirm your required payment flow before launch.

10Why do mobile apps need ongoing updates?

Apple, Google, Flutter, device operating systems, and the SkaDate engine change over time. An active SkaDate Prime subscription provides the updates needed to maintain compatibility.

10. Plugins, Templates & Integrations

1What is the difference between Basic, Premium, and Ultimate plugins?

Basic plugins cover foundational extensions and are included for life with current SkaDate licenses.

SkaDate Prime provides access to download and install Premium plugins, while SkaDate Prime Ultimate adds access to Ultimate plugins and SkaDate-hosted services.

Self-hosted Premium and Ultimate plugins installed during an active subscription continue to work in the last version available during that subscription.

2What happens to Premium and Ultimate plugins after my subscription ends?

Premium and Ultimate plugins already installed on your SkaDate website will continue to work in the last version available during your active subscription.

Without an active SkaDate Prime or Prime Ultimate subscription, you will not receive:

  • new plugin downloads or installations;
  • plugin and SkaDate engine updates;
  • mobile app compatibility updates;
  • Technical Support.

Third-party services connected through these plugins—including AWS, Didit, Mixpanel, Firebase, AppsFlyer, Adapty, and similar providers—use accounts controlled and paid for by the customer. They can continue to work after the SkaDate subscription ends as long as the customer’s provider account remains active and the installed plugin remains technically compatible.

Access to the two SkaDate-hosted services included with Prime Ultimate—Sendy email marketing and the FreeScout help desk—will end when the subscription expires.

Please note: Compatibility may change as the SkaDate engine, mobile applications, operating systems, and third-party APIs evolve. Updates and compatibility support require an active subscription.

3Can I install additional plugins later?

Yes. Compatible plugins can be added as your project grows. Access, updates, installation work, and subscription requirements depend on the plugin type.

4Are plugin installation and configuration included?

Standard installation and configuration may be covered by active SkaDate Prime support when the plugin and task are within support scope. Custom workflows, design changes, and third-party integrations are estimated separately.

5Can SkaDate integrate with third-party services?

Yes. SkaDate already works with selected payment, email, analytics, verification, video, advertising, and cloud services. Other integrations can be developed when the provider offers a suitable API.

6Does SkaDate provide an API?

SkaDate includes APIs used by its mobile applications and integrations. Access and implementation details depend on the use case; custom public endpoints or webhooks may require development.

7Can you build a custom plugin?

Yes. Send the required user flow, administration controls, data, permissions, platforms, and external API documentation for an estimate.

8Will old plugins always work with new engine or app versions?

Compatibility can change as the engine, mobile API, operating systems, and third-party services evolve. Keep the engine and plugins updated together and test custom code before production updates.

11. Technology, Performance & Scalability

1What technology stack does SkaDate use?

The web platform uses PHP, MySQL, JavaScript/TypeScript, HTML, CSS, and related web technologies. Mobile apps use Flutter and Dart, and real-time calls use WebRTC. Exact components can change as the product evolves.

2Which browsers are supported?

SkaDate is designed for current versions of Chrome, Safari, Firefox, and Microsoft Edge. Older or embedded browsers may not support every real-time, PWA, or media feature.

3Is SkaDate mobile-responsive?

Yes. The website is responsive, and the included PWA provides an app-like mobile experience. Gold also includes native iOS and Android apps.

4Is SkaDate SEO-friendly?

Yes. The platform supports search-friendly pages, editable metadata, headings, sitemaps, and analytics or tracking-code integration. Your content, site structure, performance, and marketing strategy still determine results.

5How many users can SkaDate handle?

Capacity depends on active concurrency, messaging and media usage, database size, plugins, custom code, and server architecture—not only registered-user count. SkaDate Hosting is designed for an initial production launch and the system can be scaled as traffic grows.

6Can SkaDate scale to multiple servers or cloud infrastructure?

Yes. High-traffic projects can use more powerful servers, separate database or media services, caching, load distribution, and cloud infrastructure. Scaling architecture is assessed for the project’s real usage pattern.

7Does SkaDate support video and real-time infrastructure?

Yes. The Video Instant Messenger module uses WebRTC and requires an external WebRTC service. Examples of cloud services that provide WebRTC infrastructure include Cloudflare Realtime and Xirsys.

The site owner must create and pay for an account with the selected provider and choose capacity appropriate for the expected call volume. SkaDate does not provide or operate its own WebRTC infrastructure.

8Can my technical team access the database and code?

Yes, when you control the hosting and credentials. Limit production access, keep backups, document modifications, and use a staging environment for risky changes.

12. Migration, Data & Localization

1Can you migrate users from another dating platform?

Often, yes. Feasibility depends on access to the old database or export, data quality, password hashing, media files, consent records, and how the source fields map to SkaDate. Migration is estimated separately.

2Which data can usually be migrated?

Profiles, profile fields, photos, locations, account status, and selected membership data can often be imported. Messages, passwords, payments, matches, and custom plugin data require separate technical review.

3Can existing passwords be preserved?

Sometimes. Password migration depends on the source system’s hashing method and available credentials. If hashes are incompatible, users may need to reset their passwords.

4Can I export my SkaDate data?

Because the core platform is hosted under your control, authorized administrators can access the application files and database. Create exports carefully and follow privacy, security, and retention requirements.

5Does SkaDate support multiple languages?

Yes. The user interface can be translated and language packs can be customized. Content, emails, plugins, and custom features may require their own translations.

6Does SkaDate support right-to-left languages?

RTL languages can be implemented, but the selected template, plugins, email templates, PWA, and native apps should be reviewed and tested for complete RTL presentation.

7Can I use different currencies and time zones?

Currency display and payment processing depend on the connected gateway and configuration. Dates and times can be adapted, but multi-currency or complex regional rules may require additional setup.

8How is a migration project priced?

We first inspect a sample export and define the mapping, cleanup, test migration, validation, and final cutover. The quote depends on data volume and complexity.

13. Administration, Safety, Security & Compliance

1What can administrators manage?

The administration panel covers users, profile fields, content, moderation, memberships, credits, payments, emails, languages, plugins, appearance, and site settings. Available controls depend on installed extensions.

2Can users block and report other members?

Yes. Blocking, reporting, privacy, and moderation tools help administrators handle unwanted behavior and enforce community rules.

3How does SkaDate help prevent fraud and scams?

Administrators can combine moderation, reporting, access controls, verification, and activity review. The Fraud Prevention plugin adds tools for detecting and restricting suspicious activity.

4Are KYC and identity verification available?

Yes. SkaDate offers the Didit Identity & Age Verification plugin and the Selfie Liveness Verification plugin. Provider availability, usage limits, and subscription requirements apply.

5Can photos and profiles be moderated?

Yes. Administrators can review and manage user content. SkaDate Prime Ultimate also includes AI-assisted photo moderation and verification capabilities described on the Prime page.

6Does SkaDate support age restrictions?

Yes. Registration rules, date-of-birth fields, moderation, and optional age-verification services can be used. You are responsible for choosing controls that meet the laws and app-store rules for your markets.

7Is SkaDate GDPR compliant?

SkaDate provides tools that can support privacy workflows, but compliance depends on how you configure and operate the service, which vendors you connect, where you host data, and what legal documents and consent flows you use. Obtain legal advice for your markets.

8Who is responsible for privacy policies and terms of service?

The project owner is responsible for its privacy policy, terms, community rules, cookie notices, data-processing agreements, and legal compliance. SkaDate does not provide legal advice.

9How should I secure a SkaDate installation?

Use HTTPS, strong unique credentials, limited administrator access, current software, trusted plugins, regular backups, monitoring, and a properly maintained server. Keep custom code reviewed and third-party keys private.

10Can I delete or suspend user accounts?

Yes. Authorized administrators can suspend, moderate, or remove accounts and content according to site policy. Define retention and audit procedures before deleting regulated or business-critical data.

14. Ownership, Roadmap & Product Updates

1Where can I see release notes and updates?

Visit the SkaDate Roadmap portal to see released features, work in progress, and planned improvements.

2Can I suggest or vote for a feature?

Yes. Use the Roadmap portal to follow product work and submit feedback, or discuss a business-critical requirement with your Support Manager.

3Are roadmap dates guaranteed?

No. Roadmap priorities and delivery dates can change after technical, security, store-policy, or customer feedback review. Treat planned items as direction, not a contractual deadline.

4How often is SkaDate updated?

Updates are released as improvements, compatibility work, and fixes become ready. Active SkaDate Prime customers receive access to regular engine and Premium plugin updates.

5Can I continue using the software if I stop subscribing?

Yes. Your licensed website remains yours, and Premium and Ultimate plugins continue to work in the last version available during your active subscription.

Without an active SkaDate Prime or Prime Ultimate subscription, you will no longer have access to:

  • new features;
  • new plugin downloads and installations;
  • SkaDate engine and plugin updates;
  • mobile app compatibility updates;
  • Technical Support.

Third-party services paid for and controlled by the customer can continue to work as long as the customer’s provider accounts remain active and the installed plugins remain technically compatible.

Access to the SkaDate-hosted Sendy email marketing and FreeScout help desk services ends when the Prime Ultimate subscription expires.

6Can I use one license for multiple websites?

A SkaDate license is intended for the licensed project or domain. Contact Sales before creating another production project, clone, or resale deployment.

7Can I resell or redistribute SkaDate?

No. Receiving source code does not grant the right to resell or redistribute the SkaDate platform or its plugins as your own software. Contact SkaDate if you need a partnership or special commercial arrangement.

15. Support, Updates & Maintenance

1How do I get Technical Support?

An active SkaDate Prime or SkaDate Prime Ultimate subscription gives you access to Technical Support. The service previously called the Managed Support Subscription is now SkaDate Prime.

2What does SkaDate Prime support include?

SkaDate Prime includes Technical Support, regular SkaDate Engine updates, new features, bug fixes, compatible plugin updates, and help with standard configuration and troubleshooting. We typically release one major engine update per year. See what we have released and what is planned on the SkaDate Roadmap portal.

3Is custom development included in support?

No. Support maintains and troubleshoots the existing standard platform. New project-specific code, design changes, data migration, and external integrations are scoped and billed separately.

4Are updates installed for me?

With active SkaDate Prime, our team can help apply supported engine and plugin updates within the service scope. Custom code and third-party hosting may require additional review. Follow releases on the SkaDate Roadmap portal.

5Are standard SkaDate bugs fixed without a support subscription?

Verified defects in the unmodified standard SkaDate engine are handled by SkaDate. Investigation of server issues, configuration, third-party code, old versions, or customizations requires active support or separate paid work.

6What happens if I cancel SkaDate Prime?

Your licensed website remains yours, and installed Premium and Ultimate Plugins continue to work in the last version available during your active subscription.

Without an active SkaDate Prime or Prime Ultimate subscription, you will no longer have access to:

  • new features;
  • new plugin downloads and installations;
  • SkaDate engine and plugin updates;
  • mobile app compatibility updates;
  • Technical Support.

Third-party services paid for and controlled by the customer can continue to work as long as the customer’s provider accounts remain active and the installed plugins remain technically compatible.

Access to the SkaDate-hosted Sendy email marketing and FreeScout help desk services ends when the Prime Ultimate subscription expires.

7Can you support a site hosted by another company?

Yes, if the server is compatible and you provide the required access. Hosting-specific problems, restricted control panels, or third-party administrator work can affect the scope and response time.

8How should I request support?

Use the SkaDate Client Area and include the affected URL, exact steps, expected and actual behavior, screenshots, recent changes, and temporary access where required. One issue per ticket helps the team investigate faster.

16. Chat Operator Software & AI

1What is SkaDate Chat Operator software?

It is a stand-alone SaaS console for managing conversations between real members and approved human or AI-assisted operators. It can support onboarding, engagement, and customer communication workflows.

2Is the Chat Operator Console cloud-based?

Yes. The console is provided as a subscription-based SaaS service rather than software installed on your server.

3Do I need a large virtual-profile database to start?

No. Start with a small, carefully prepared set of profiles that fits your niche, then expand only when your operating model and local rules require it.

4Do conversations from the Console appear on the website?

Yes. Messages handled through the Console appear in the connected SkaDate conversation so the member receives them in the normal website or app chat.

5Can human operators and AI assistance be used together?

Yes. Operators can manage conversations while AI helps draft or automate approved interactions. Configure review, disclosure, access, and escalation rules for your business and jurisdiction.

6Which AI services can work with the Chat Operator Console?

SkaDate supports AI-assisted workflows and can work with services such as ChatGPT and CloneTwin, subject to the selected integration and service terms. Confirm the current options with Sales before launch.

7Can I see a Chat Operator demo?

Yes. Open the Chat Operator option on the SkaDate Demo page or request a guided walkthrough with our team.

8What compliance responsibilities apply to operator and AI profiles?

You are responsible for lawful use, user disclosures, consent, moderation, data protection, and compliance with consumer, platform, and local regulations. Configure the system and operating policies before using automated or operator-managed conversations.